Stan James Reviews

 
In-Running Betting
Solid Reputation
24/7 Customer Service
Mobile Betting
US Friendly

Stan James Bookmakers

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Stan James have been around since the 1970’s and are an established player in the UK bookmaking industry. They were one of the first firms to offer telephone betting and claim to be the pioneer of In-Play wagering, something which has become increasingly popular. The website is available in languages such as Spanish and French, although Stan James are less of a global firm at the moment, preferring to concentrate on growing their market share in the United Kingdom.

Reputation:
Bonuses / Value:
$$$ / Security:
Customer Service:
Software / Website:
Our Score: 4.5/5
Payment Solutions
VisaMasterCardSwitch/SoloNETellerWestern UnionMoneybookersPaySafeBank Wire

Stan James Reputation

: 4.5/5

The company are now based and licensed in Gibraltar, although the site very much has a UK-facing outlook and feel about it. Although Stan James state that they ‘lead the field’ for Betting In-Running, it’s something of a hollow claim now that customers want a dynamic In-Play console for all of their live betting. Indeed, the firm’s reputation is probably for having a solid rather than spectacular sportsbook, although their sponsorship of horse racing and darts events keeps them at the forefront of the public eye and there’s no questioning that they’re a traditional firm who take good care of their customers.

Like Victor Chandler, the firm have a burgeoning call centre, something from which the online operation evolved. They also appear to be making waves with their mobile betting product at the time of writing, something which should leave them well-placed if this vertical takes off.

 

Stan James Bonuses / Value

: 5/5

Currently Stan James are offering best odds guaranteed on all mainland UK races – if you take an early price and the SP is greater, they will pay out at the bigger price. After a little digging around, we managed to find details of the new customer bonus that’s available, namely a free bet up to £25 which will match the stake of your first bet. Please note that to qualify, you must back a selection at even money or greater.

Stan James also have some unusual offers and promotions available, including the chance to win tickets to the 2000 Guineas and a top batsman special for televised ODI, Twenty20 and Test Match cricket events. Meanwhile, football punters will enjoy the First Goalscorer Moneyback Offer that’s on offer, where you get your stake back as a free bet if your player fails to get the first goal but scores at any other time. For newcomers to casino and poker, you can qualify for a £100 bonus chip to use at Stan James Casino and the firm will match up to $500 on your first deposit at Stan James Poker.

 

Stan James $$$ / Security

: 5/5

The Stan James website uses Secure Socket Layer (SSL) technology, so any pages that contain your personal details can only be accessed by Stan James. This is also a ‘Verify Me’ website, which means that the firm are especially well safe-guarded against fraud, while they are also hot when it comes to issues such as age and identity verification. As part of this package, Stan James are also provided with Patriot Act compliance, so they take security very seriously indeed.

A range of deposit methods are available and details of all these are found at the ‘Help’ section, under ‘Deposits and Withdrawals’. In addition to debit and credit cards, it appears that the most common forms of payment are Moneybookers and PaysafeCard as they both feature on the main deposit page. It’s also encouraging to see that Stan James have ‘3D Secure’ on their site, which requires customers to visit their Bank’s secure authentication page where the Card Issuer can validate details before completing the deposit.

 


Stan James Deposit Methods

  • Debit Cards – Solo, Maestro, Visa Electron and Laser

  • Credit Cards – Visa and Mastercard

  • Neteller

  • Western Union

  • Moneybookers

  • Cashier Cheques, Money Orders, Bankers Draft, Personal Cheques

  • Bank Transfers

  • Paysafecard


Stan James Customer Service

: 3/5

Full marks to Stan James in this department, with their Live Chat facility as good as anything we’ve experienced. It’s also nice to see a free phone number (08000 35 11 36) for customer services featuring prominently on the homepage, while you are also provided with the number (0800 211 222) for telephone betting should you require a quick placement of a wager.

In addition, more methods to contact Stan James are provided within the help section linked on the homepage, including the chance to contact them by email at service@stanjames.com . Stan James offer 24 hour a day, 7 day a week customer services, while they handily provide alternate email address should you wish to query anything technical or account-related.


Stan James Software / Website

: 5/5

The website has plenty of things going for it, including the fact that it loads quickly, it’s easy to find and place a bet, while there are a nice range of markets available for all of the top sports. However, the site hasn’t changed much in the last few years and could probably do with something of a facelift, especially where In-Play betting is concerned. Stan can’t claim to be the pioneers of live wagering when the markets appear in exactly the same fashion as the pre-match offering, hardly giving the feel that the traders are updating the odds in real time.

However, there is an interesting feature where you can download software to your mobile phone which enables the customer to place bets (on all markets including in-play), check balances and withdraw winnings while you’re on the move.

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